well I can"t down load anything , i make the order , then the dowload do the first step when go to verify , is freeze stop dont move don "t do anything , i try to close the window and i can"t ihave to put of the laptop then put it on again , mines is a dell -latitude/D610

Hi tonkis boris, The information you have provided is not sufficient to understand the exact concern. We need more information to about the problem you are facing. 1. What is the operating system installed on your computer?2. What are you downloading and from where?3. Are you using Internet Explorer to download?4. What exactly happens when you say “freeze”? Please provide more information so we can help you in a better way. Regards,Syed N – Microsoft Support--------------------------------------------------------------------------------------------------------Visit our Microsoft Answers Feedback Forum and let us know what you think.